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How do i speak to ebid customer service

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  • How do i speak to ebid customer service

    Can anyone tell me how i can speak to customer service re someone who i have apid who is asking for more money than the winning bid

  • #2
    You will need to email support@ebid.net providing all the details (item ID etc), there's no telephone support. Just a quick check first: you're not talking about them just adding on the shipping costs I assume?

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    • #3
      Wow, if they're not talking about the postage costs, then it is bang out of order!! Check first though, you don't want any egg on your face!!

      Regarding customer services, I emailed them yesterday, and had a response within about 20 minutes which was excellent!

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      • #4
        Seller should never ask for more money unless buyer insists on paying less than the final bid price and agreed upon shipping. If shipping costs more than expected because I misjudged the weight, then I pick up the difference. Our post office makes us measure the boxes and I once had to pay an extra $7.00 because the box was 1/8" over the limit for its category. That wasn't the buyer's fault and I don't expect them to pay the difference.

        I'd rather keep the customer than turn him away. btw-in some marketing classes that I attended, they said that one unhappy buyer will turn away over 2,000 customers in a lifetime. Word of mouth can be a powerful tool or a really destructive tool.
        Welcome to all of our eBid shops.

        If you haven't already registered on Ebid, PLEASE CLICK HERE! Registering is FAST, EASY and FREE!

        http://baubles-bangles-and-beads.ebid.net/

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        • #5
          I hear that ebid support are good and reply quickly.
          I wonder how many staff they have in total ?
          sigpic

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          • #6
            In a way, they have a huge staff, because the Ebidders here on the forum are so helpful and knowledgeable it saves them lots of time and prevents lots of problems.
            Ta-Ta for now!

            HerMajesty

            sigpic

            Slide Inn for Vintage 35mm photographic slides
            http://uk.ebid.net/stores/Slide-Inn

            ALSO!! Click below to see my store, THE BEE'S KNEES!
            http://the-bees-knees.ebid.net

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            • #7
              Originally posted by HerMajesty View Post
              In a way, they have a huge staff, because the Ebidders here on the forum are so helpful and knowledgeable it saves them lots of time and prevents lots of problems.
              Must say I absolutely agree with that.
              I have always found the the answers to my problems here on the forum.
              Everyone seems so friendly and eager to help.
              Visit my clothes store - here
              Plenty of treasure in this trove ! Click
              here

              For
              natural soy wax candles, tarts & melts click here
              For trading cards click
              here
              Visit my Tazo bar here

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              • #8
                Originally posted by Juliebabe25 View Post
                I hear that ebid support are good and reply quickly.
                I wonder how many staff they have in total ?
                Mark and the office cat

                Gazza takes over after school finishes

                Their mum takes over after 9pm which is the boys bedtime

                Of course this is only what I've been told so it might not be completely true
                sigpic
                My posts only state my own opinions, unless I've stolen them from someone else

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                • #9
                  Re: How do i speak to ebid customer service

                  I feel EBID NEEDS a TOLL FREE NUMBER .

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                  • #10
                    Re: How do i speak to ebid customer service

                    Originally posted by kpratt10224d2n View Post
                    I feel EBID NEEDS a TOLL FREE NUMBER .
                    I assume this is so you can yell at them on the phone - as well as yelling in here by typing in upper case?

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                    • #11
                      Re: How do i speak to ebid customer service

                      Originally posted by kpratt10224d2n View Post
                      I feel EBID NEEDS a TOLL FREE NUMBER .
                      Why?
                      The item on the left is a rabbit outdoor light. Over 25% less than Amazon.

                      http://uk.ebid.net/items/raindropsies All items

                      http://raindropsies-catalogue-shop.ebid.net Mixed bag items all new

                      http://raindropsies-overstocks.ebid.net
                      Brand new really low prices

                      http://raindropsies-vinyl-decades.ebid.net Just Vinyls

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                      • #12
                        Re: How do i speak to ebid customer service

                        Why when you have us?
                        http://two-boys-closet.ebid.net
                        http://two-boys-toy-box.ebid.net
                        http://two-boys-treasure-chest.ebid.net
                        http://two-boys-giving-place.ebid.net


                        http://us.ebid.net/perl/account.cgi?mo=account-buddy

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                        • #13
                          Re: How do i speak to ebid customer service

                          Originally posted by kpratt10224d2n View Post
                          I feel EBID NEEDS a TOLL FREE NUMBER .
                          .. by the time you have told them all your woes, they will have read the email and most likely Da Boyz will have dealt with the problem... email works fine here -
                          --Linda--
                          all feedback from eBid

                          sigpic
                          http://uk.ebid.net/perl/normal.cgi?u...heir-all-about

                          Not a member? No problem - just click on this link:
                          http://uk.ebid.net/perl/normal.cgi?r...=register-main

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                          • #14
                            Re: How do i speak to ebid customer service

                            Originally posted by Tropical_Trish View Post
                            Must say I absolutely agree with that.
                            I have always found the the answers to my problems here on the forum.
                            Everyone seems so friendly and eager to help.
                            Ditto that.

                            Best wishes for many sales to all,
                            sigpic

                            Comment


                            • #15
                              Re: How do i speak to ebid customer service

                              Originally posted by kpratt10224d2n View Post
                              I feel EBID NEEDS a TOLL FREE NUMBER .
                              I see you have just joined ebid as a Seller+ Welcome to ebid

                              If you have any specific questions you can email ebid suport.

                              or you can open up a new thread on the appropriate forum

                              You will find that ebid does not really need a direct phone line, as they police their rules pretty well, which keeps out most naughty buyers and sellers.
                              sigpic

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