Can anyone tell me how i can speak to customer service re someone who i have apid who is asking for more money than the winning bid
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Can anyone tell me how i can speak to customer service re someone who i have apid who is asking for more money than the winning bid
You will need to email support@ebid.net providing all the details (item ID etc), there's no telephone support. Just a quick check first: you're not talking about them just adding on the shipping costs I assume?
Wow, if they're not talking about the postage costs, then it is bang out of order!! Check first though, you don't want any egg on your face!!
Regarding customer services, I emailed them yesterday, and had a response within about 20 minutes which was excellent! :)
Seller should never ask for more money unless buyer insists on paying less than the final bid price and agreed upon shipping. If shipping costs more than expected because I misjudged the weight, then I pick up the difference. Our post office makes us measure the boxes and I once had to pay an extra $7.00 because the box was 1/8" over the limit for its category. That wasn't the buyer's fault and I don't expect them to pay the difference.
I'd rather keep the customer than turn him away. btw-in some marketing classes that I attended, they said that one unhappy buyer will turn away over 2,000 customers in a lifetime. Word of mouth can be a powerful tool or a really destructive tool.
I hear that ebid support are good and reply quickly.
I wonder how many staff they have in total ?
In a way, they have a huge staff, because the Ebidders here on the forum are so helpful and knowledgeable it saves them lots of time and prevents lots of problems.
I feel EBID NEEDS a TOLL FREE NUMBER .