Unpleasant Surprise in New PayPal User Agreement

An Unpleasant Surprise in New PayPal User Agreement
By Ina Steiner
EcommerceBytes.com
September 18, 2014

http://www.ecommercebytes.com/cab/ab...ges/paypal.jpg

Online sellers who accept PayPal payments on or off eBay were in for a surprise this week when they noticed changes to the company's user agreement. Catching the most attention was an extension to the Dispute Filing Window. Buyers will now be able to file Item Not Received and Significantly Not as Described claims against sellers for up to 6 months after purchase.

"We're increasing the time for buyers to file a merchandise dispute (Item Not Received and Significantly Not as Described) from 45 days to 180 days," according to the update page on PayPal.

The policy change seems as unpopular with U.S. sellers as it was with UK sellers when PayPal UK rolled it out there in June.

Sellers who accept PayPal payments from international buyers must also acquaint themselves with PayPal policies in other countries, as should sellers of custom-made goods.

For international payments: "If you as a seller, sell an item to a buyer from another country, you will be subject to the Buyer and Seller Protection policies applicable to your buyer's country and required to reimburse PayPal for any payment or refund to your buyer made pursuant to that other country's policy," the payment service explained.

And for custom-made products: "We're extending buyer protection for all buyers to include Item Not Received claims for custom made products." But PayPal will continue its policy of not covering SNAD claims (Significantly Not As Described) for custom-made products.

The full Policy Update can be found on the PayPal website here and includes a number of tweaks. It goes into effect on November 18, 2014.

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Originally Posted by iwiw60

An Unpleasant Surprise in New PayPal User Agreement
By Ina Steiner
EcommerceBytes.com
September 18, 2014

http://www.ecommercebytes.com/cab/ab...ges/paypal.jpg

Online sellers who accept PayPal payments on or off eBay were in for a surprise this week when they noticed changes to the company's user agreement. Catching the most attention was an extension to the Dispute Filing Window. Buyers will now be able to file Item Not Received and Significantly Not as Described claims against sellers for up to 6 months after purchase.

"We're increasing the time for buyers to file a merchandise dispute (Item Not Received and Significantly Not as Described) from 45 days to 180 days," according to the update page on PayPal.

The policy change seems as unpopular with U.S. sellers as it was with UK sellers when PayPal UK rolled it out there in June.

Sellers who accept PayPal payments from international buyers must also acquaint themselves with PayPal policies in other countries, as should sellers of custom-made goods.

For international payments: "If you as a seller, sell an item to a buyer from another country, you will be subject to the Buyer and Seller Protection policies applicable to your buyer's country and required to reimburse PayPal for any payment or refund to your buyer made pursuant to that other country's policy," the payment service explained.

And for custom-made products: "We're extending buyer protection for all buyers to include Item Not Received claims for custom made products." But PayPal will continue its policy of not covering SNAD claims (Significantly Not As Described) for custom-made products.

The full Policy Update can be found on the PayPal website here and includes a number of tweaks. It goes into effect on November 18, 2014.

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We've had this since April in UK.

I was wondering if this could not work out to be an advantage when using global surface shipping where it can take 2 to 3 months for a parcel to arrive.

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This falls in line with Ebays new policy's, where buyers can request a return, and the seller is forced to either pay the shipping to get the item back, or the buyer gets to keep the item, plus they get their entire cost of the item, back, So the seller takes the loss.

With 180 days now on Paypal, this is outrageous, this allows buyers to get an item, use it for 6 months, then file a claim, its not as described, perfect for scammers.

Maybe a case of PayPal in cahoots with eBay working to kill off the smaller seller.

I am still wondering how things will change when they split and ebay don't have as easy access to the paypal money...

We need a few legal people on here to give their views as sellers...

The world is a very topsy turvey place :-(

Using the "new" Paypal policy, you need never pay for a pair of shoes again.

If you think I'm joking, just watch the upcoming the eBay forums.

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Originally Posted by squern

Using the "new" Paypal policy, you need never pay for a pair of shoes again.....

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Or a prophylactic. :)