4 week old Beko washing machine has burning smell

Purchased a Beko washing machine for my elderly father on 2 December from a local Euronics retailer.

Worked perfectly until last week when a nasty burning smell developed when he switched it on.

Although I've registered the machine purchase with Beko, who do I contact about this getting looked at?

And do we have to accept an engineer's visit or can we demand a replacement?

There was a post on here a couple of weeks ago - not sure if you started it or who did, but it was about recalls of Beko Dryers.

I don't know if washers were also on the fire hazard recall/repair list. However, if an item is so new, and not fit for purpose, then I'd think they would replace it. Should have some sort of warranty. It might be an easy fix, tho, and as long as Beko paid for the service, I'd probably go that route first, myself. Who's to say another washer wouldn't have the same issue..

Is there any way that a sock or something might have gotten down and be blocking

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Originally Posted by HerMajesty

There was a post on here a couple of weeks ago - not sure if you started it or who did, but it was about recalls of Beko Dryers.

I don't know if washers were also on the fire hazard recall/repair list. However, if an item is so new, and not fit for purpose, then I'd think they would replace it. Should have some sort of warranty. It might be an easy fix, tho, and as long as Beko paid for the service, I'd probably go that route first, myself. Who's to say another washer wouldn't have the same issue..

Is there any way that a sock or something might have gotten down and be blocking

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It was Sarah (Raindropsies) Ma'am - about Fridge/Freezers ~ but it was an overheating problem.

http://www.ebid.net/forums/showthrea...highlight=Beko


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It might have been fridges, but it also was driers - mine was on the list, and I contacted the company, who will be sending someone out to fix the fire hazard - whatever it is. In the meantime, they recommend cleaning out the lint filter! lol

Ended up ringing the retailer, who in turn have contacted Beko to send an engineer out.

Now waiting for a call back to say when they're coming .....................

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Originally Posted by Anniemcc2

r
Worked perfectly until last week when a nasty burning smell developed when he switched it on.

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Sounds a bit like my gas cooker. There is always a burning smell when I use it.

Mel, have you tried cleaning it?:p

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Originally Posted by meebo1

Mel, have you tried cleaning it?:p

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It's clean. I just need to learn to be a better cook.

Beko engineer coming out next Tuesday - the day we leave 1

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Originally Posted by HerMajesty

It might have been fridges, but it also was driers - mine was on the list, and I contacted the company, who will be sending someone out to fix the fire hazard - whatever it is. In the meantime, they recommend cleaning out the lint filter! lol

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We had the same machine (indesit).Because ours was over 5 years old they replaced it with a brand new one.Took delivery yesterday.MBW is over the moon.http://www.ebid.net/forums/attachmen...8&d=1276525700