U.S. eBid is DOWN!!!

This is referred to in another post, I want to get support's attention specifically for this issue.

I have sent several emails over the past few days and they say no one else has reported it. I can get into ebid.net and uk.ebid.net and the forums. I cannot get into us.ebid.net with either IE or FireFox. My daughter cannot get into it using Chrome. We have different interneet providers, so that's not the issue. The messages vary depending on the browser.

I did screen prints and attached them to the email I just sent.

The last time support responded they wanted me to use something called screencast-o-matic, but I can't get it to work. Has anyone else used this? Is there a tutorial available?

Also, will someone else try right now? us.ebid.net

Perhaps this error is only occurring in California.

Quote:

---

Originally Posted by TiasTreasures

This is referred to in another post, I want to get support's attention specifically for this issue.

I have sent several emails over the past few days and they say no one else has reported it. I can get into ebid.net and uk.ebid.net and the forums. I cannot get into us.ebid.net with either IE or FireFox. My daughter cannot get into it using Chrome. We have different interneet providers, so that's not the issue. The messages vary depending on the browser.

I did screen prints and attached them to the email I just sent.

The last time support responded they wanted me to use something called screencast-o-matic, but I can't get it to work. Has anyone else used this? Is there a tutorial available?

Also, will someone else try right now? us.ebid.net

Perhaps this error is only occurring in California.

---

No problem at all here. PC Windows 7 with IE. I also logged on via cell phone, no problem either.

Been on and off all day with no issues ... Windows 7 with Chrome

have you cleared your browsing history lately?

Not showing down from here. Could be a problem in the route you and your daughter are being directed through. Even using different ISPs you could be routing through a common point with a problem.

Have you tried running Traceroute?

Maybe it is a West Coast problem.


I just tried IE again, get the same message every time.

The webpage cannot be found HTTP 404 standard error.


Tried Firefox again. Get this every time. The Hostid changes each time.

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error><Code>NoSuchBucket</Code><Message>The specified bucket does not exist</Message><BucketName>us.ebid.net</BucketName><RequestId>8EC16991F073A8C4</RequestId><HostId>RQSmFhnFqtIALzK/awz2OJBRI8aQECHTayjhlAfalQj7s72W2pdBNgzgKOhY4KcV</HostId></Error>


I'm not going to call my daughter again. She gets a different error message on Chrome.


Can anyone tell me how to use screencast-o-matic? Apparently support isn't going to help until I figure out how to get a screenprint (or whatever it produces) using that tool.

Quote:

---

Originally Posted by astral276

Not showing down from here. Could be a problem in the route you and your daughter are being directed through. Even using different ISPs you could be routing through a common point with a problem.

Have you tried running Traceroute?

---

I've never used Traceroute. Looked it up, I guess I can give it a try, but I'll probably need help interpreting the response. Support has not responded to my email (not even the automated acknowledgement). Maybe they're tired of my nagging.

Some help here: http://www.mediacollege.com/internet...raceroute.html

Basically, it should run until it lands at the eBid server. If it gets stuck somewhere then that is where the problem lies.

OK, Traceroute ran and here's the result.

---------------------------------------------------------------------------------------------------------------------------------
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.


C:\Users\admin>tracert us.ebid.net


Tracing route to us.ebid.net [207.171.187.118]
over a maximum of 30 hops:


1 1533 ms 1102 ms 1059 ms 192.168.1.1
2 379 ms 480 ms 559 ms cpe-24-94-2-1.san.res.rr.com [24.94.2.1]
3 1237 ms 651 ms 1427 ms tge7-6.sndhcaam01h.socal.rr.com [76.166.9.77]
4 873 ms 397 ms 1627 ms tge0-10-0-9.sndhcaax01r.socal.rr.com [72.129.2.1
34]
5 1852 ms 721 ms 458 ms agg22.lsancarc01r.socal.rr.com [72.129.1.0]
6 1025 ms 518 ms 827 ms 107.14.17.132
7 321 ms 332 ms 201 ms ae-0-0.cr0.lax30.tbone.rr.com [66.109.6.5]
8 1762 ms 513 ms 782 ms ae2.pr1.lax10.tbone.rr.com [107.14.19.54]
9 226 ms 425 ms 407 ms las-bb1-link.telia.net [62.115.36.57]
10 427 ms 252 ms 554 ms sjo-bb1-link.telia.net [80.91.247.171]
11 664 ms 481 ms 626 ms sea-b1-link.telia.net [80.91.253.16]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\admin>
---------------------------------------------------------------------------------------------------------------------------------

It's timing out. And I have no idea what to do. I'm going to call my ISP and see what they have to say.

Here is a couple of recent tutorials i found on youtube

http://youtu.be/FHuX8cqRNgw
http://youtu.be/X4wNaa04-h8

http://www.ebid.net/forums/showthrea...e-what-you-see