I have sent an item through the post, which when the buyer received it was broken.
I have spoken to the post office where i posted it and said about making a claim for it and was told becauase it was sold through an auction site the buyer would have to make the claim, as they need the damage item etc.
Now if i send buyer a replacement i am going to be losing out.
As i'm a private seller and not a business i think this is a bit strange!!
Never had to make a claim before!!!!