Online Merchants Face Annual Increase in Shipping Costs

[suesjools]

Only 15 cents for domestic PM, thank goodness. IMHO international postage rates have always been too high.

Best wishes for many sales to all,

[iwiw60]

Only 15 cents for domestic PM, thank goodness. IMHO international postage rates have always been too high.

Best wishes for many sales to all,

Well, that's not too big a 'bite'....thankfully. As for international rates....totally agree...

[suesjools]

It makes me wonder what they (the P.O.) do extra to justify such a big difference in the costs between domestic and overseas mail.

Best wishes for many sales to all,

[johnwash1]

Quote Originally Posted by johnwash1
I started by using the very cheapest of their couriers, HDNL (now rebranded as Yodel). Maybe it's just a problem in my area, but twice I had failures to collect. Parcel2go blamed HDNL, HDNL blamed parcel2go. Despite promises that they would tell me the result of investigations, I never heard anything more.

That supports what I've heard about Parcel2Go (but I've never used them, so it's hearsay), which is that they're great right up until the moment anything, however trivial or serious, goes wrong. At which point they walk away and you get no help from them at all.

Well, to be fair to parcel2go, I didn't find them THAT bad. Both times when HDNL failed to collect, their online chat support (which was late evening, I think it's 24x7) were very helpful and arranged an upgraded collection by DHL for the following day, at (of course!) no extra charge.

The part that p*ssed me off, apart from the failure to collect, which may well have been HDNL's fault, was that each time I made it very very clear that I was not only seeking a replacement collection, but also I wanted to know why the failure had occurred. And each time I was promised that a manager would investigate and get back to me, a promise that was not kept.

This happens so often with companies. I'm not just being nosey, I want to know underlying reasons for failure so I can assess whether it's due to the kind of human error that we all make from time to time, or something endemic in their system that needs putting right.

And you'd think one of the most important lessons in customer support training would be that if you make a promise to a customer you ensure it's followed up on.

What am I bid for this eBook on customer support training!