Google Checkout ,No P&P Charge..

[ubuyit]

Hi ebid world ,
Google Checkout has not charged my customer for P&P , first time this has happened to me.

Has it happened to you and what did you do ?. Or could it be a ' Glitch of the day ' ?!!.
I've been on Google Checkout pages for over two hours - No help ! ,( sent them a e-mail ), also looked on ebid forums.

Any help appreciated , as I have not yet replied to my customer and would like to A.S.A.P. .

Thank you ...

[Naturelady]

Same thing happened to me. It took me a while but I finally found the page where you tick the box to charge entire order instead of just charge order. I guess it changed when they did an upgrade because it had always worked before and I did not go in and change it. Wish I could lead you right to it but it is somewhere in your setup profile one of those pages. Good luck. If I could find it I am sure you can too. Since I am not the most techy person around.

[ubuyit]

Hi 'Naturelady' ,
Same here , no 'Techy' at all !!.
It just seems strange , I've had quite a few orders paid by Google Checkout , for 'high' prices ... The order I got today was for £1.50 !! , but no P&P charged for ( £1.99).
I'll wait a while and see if 'The Gods' of ebid reply !! , and check things out later today.
Thank you for your reply ,
Rob.

[craig7501]

Log into Google Checkout > My Account > Sales > Settings > Preferences

You should see the following:

Order processing
When I receive a new order...

• Automatically authorise the buyer's card for the full amount of the order.
• Automatically authorise and charge the buyer's card.

Email me each time I receive an order, cancellation or other transaction.

I'm not sure which is the correct one though

[Naturelady]

Thanks Craig,
You want to tick the one that says charge for the full amount of the order

[ubuyit]

Hi Naturelady and Craig ,
Checked Google my Google settings , it was on ' charge buyers card ' , not 'charge buyers card for the full amount ' , so changed it over.
Just seems 'funny' why Google C.O. only charged my customer for the item and no P&P , all the other orders I've had went through fine on the first setting ... Oh well ...

[astral276]

You want to tick the one that says charge for the full amount of the order

I can't find that setting. Link to the page anyone?

[TonyBridger]

I can't find that setting. Link to the page anyone?

Its under Settings - Preferences

Right from the start I have always had "Automatically authorise and charge the buyer's card" ticked without any trouble

https://checkout.google.com/sell/set...on=Preferences

[BAGHAG999]

Thanks everyone had the same problem , stress level goes down another notch.

[astral276]

Its under Settings - Preferences

Right from the start I have always had "Automatically authorise and charge the buyer's card" ticked without any trouble

https://checkout.google.com/sell/set...on=Preferences

That's not the same thing as is being talked about in the OP regarding the omission of P&P from the total. That setting merely determines whether the authorisation and charging of the card is carried out at the same time or as two events.

I have always had 'Automatically authorise the buyer's card for the full amount of the order' ticked and only charge the card when I am ready to ship. Never had any problems with that.

I am aware that PayPal has a setting that can cause it to ignore P&P but can find nothing equivalent on Google.