bizarre paypal situation - would appreciate your thoughts on this

[darklisruthven]

Okay this is on the other side, but I am utterly confused, and youre all such a helpful lot here, I thought I would ask.

At the start of the month I sold a set of DVDs to someone upcountry. all fine. then yesterday morning I woke up to a paypal claim. I fished out the tracking number. Sure enough someone of her name had signed for it three days after it was posted. So I messaged her via ebay to ask if there was a problem, and why she had opened a claim.

She said that she was changing bank accounts and that Paypal was doing this, she didnt know why, but she was very sorry, and hadnt opened a claim against me, she was totally happy with the DVDs, she also rushed and left positive feedback for the DVDs, I input tracking just to be helpful as well so it showed as recieved on the system.

This morning its still not closed and I am getting emails from Paypal showing its not been sorted. I have sent a nasty one back to Paypal, and again messaged this woman to ask whats going on. Meantime she has sent me a second payment for the DVDs randomly into my paypal account. Very nice but I would rather she close the claim... I cant decide if Paypals being retarded and she's telling the truth, or if she is trying some really bizarre and elaborate scam, or what.

Do Paypal REALLY automatically dispute your purchases if you then a few weeks later change bank account? I have never heard of this before... I would very much appreciate your input on this.

(note, it is highly unlikely to be a phishing scam as I always log in directly to my paypal via a clean browser window and dont use email links)

[RonOne]

I've never heard of this before,
but then the last time I changed my bank account was about 4 years ago.

[suesjools]

Agree with Ron, it sounds odd to me, too. Does PP have a toll free number you can call? It might be a good idea to call PP and see what's up.

Glad your buyer is happy, it doesn't sound like it has anything to do with her, just PP acting wonky.

Best wishes for many sales to all,

[olivia8143]

I've never heard of this before,
but then the last time I changed my bank account was about 4 years ago.

Ditto

Maybe if you refund the original payment (as you've been paid again) this will close the action

[darklisruthven]

as the moneys being held, it wont let me refund...

[suesjools]

I'd call PP and find out what's going on.

Best wishes for many sales to all,

[darklisruthven]

hmm, they are adamant its an item not recieved dispute opened by the buyer...

[TonyBridger]

Only PayPal can tell you whats happening but when I pay for something from an empty PayPal account, they take the money from my bank account a number of days later.

If she closed/changed her bank account before the money was transmitted to PayPal, the bank would notify PayPal they were unable to pay it. PayPal then would have no choice but to put an hold onto the payment they had already paid to you, to get it back.

As she has now paid you again, I wouldn't personally worry about the claim. PayPal will shortly close it in their favour..

[TonyBridger]

hmm, they are adamant its an item not recieved dispute opened by the buyer...

That seems to be the standard reply to most queries

[darklisruthven]

paypal have now stated on phone that it is an "item not recieved" claim though... I really dont know who to believe.