Invoicing Problems

[Gizmo11111Gizmo]

Hi.

How do i send a combined invoice after the buyer already paid for the items individually? I have refunded his paypal payments, but i still can't combine the invoice.

Help please

[suesjools]

Hi.

How do i send a combined invoice after the buyer already paid for the items individually? I have refunded his paypal payments, but i still can't combine the invoice.

Help please

When you go to the invoice there should be a drop down for adding other items purchased at the top of the invoice, you can use to add all items to one invoice.

Hope this is some help.

Best wishes for many sales to all,

[Gizmo11111Gizmo]

add all is there before they pay. it is not after they pay. that's the problem.

He paid for all separately and not the right amounts. He did not pay for the shipping.

So i refunded his $$ for all. the "P" is still green even though I refunded and I can't combine the invoices.

The amounts for the individual items are so low that if I invoice separately, I will lose $$.

THAT is the problem. Now that I refunded, I need to invoice all and that option is not there.

[terry5732]

You have to individually unmark them as paid before generating the invoice

[Gizmo11111Gizmo]

The only option under the drop down says "payment not received dispute" and I don't want to dispute

Therein lies the continued problem

[terry5732]

Looks like they 'improved' it

[bykimbo]

Probably simplest to leave the ebid side alone and send a paypal invoice for the total you want.

[suesjools]

Probably simplest to leave the ebid side alone and send a paypal invoice for the total you want.

Agree with Kimbo. That's a new one on me.

Best wishes for many sales to all,

[florida33549]

add all is there before they pay. it is not after they pay. that's the problem.

He paid for all separately and not the right amounts. He did not pay for the shipping.

So i refunded his $$ for all. the "P" is still green even though I refunded and I can't combine the invoices.

The amounts for the individual items are so low that if I invoice separately, I will lose $$.

THAT is the problem. Now that I refunded, I need to invoice all and that option is not there.

I thought that had been fixed.......referring to what I highlighted in red [He did not pay for the shipping.]

There is a way to keep this from happening via your paypal account, but it's been so long since I did it I can't remember how. Hopefully someone will come along to help you.