Refund for LOST in the post item

[MagnetsAndHangers]

Personally, I would feel obliged to refund the buyer whether the post office sorted out my own refund or not.

[moonwitch]

Personally, I would feel obliged to refund the buyer whether the post office sorted out my own refund or not.

Me too...I've always refunded first.

[meebo1]

So far when something didn't arrive on time, I have asked the buyer to wait the 15 working days (which doesn't include Saturdays) before I can make a claim. If still nothing, then I refund the money and make my claim.

[darklisruthven]

I lodged a claim for £30 quid with proof of posting and did not even get a reply.

This happened once to me, not a sale but a personal letter and gift to a friend, when I was a teenager, so I sent in a second claim for the original item again, AND a missing item claim for the previous claim that they had not replied to (mwahahaha) and spoke very clearly and audibly for the whole post office to hear when I explained why I wanted two claim forms. They replied very fast!




Seriously though since Christmas, i have had several items (UK and overseas) arrive opened (slit with something sharp or heavily sealed flap peeled back to open) though nothing missing as far as I can see. I report each one, because even if its damaged and I dont think anythings actually missing, it looks like someone is nosing in my mail at the moment.

[olivia8143]

I lodged a claim for £30 quid with proof of posting and did not even get a reply.

I have had two further "Lost in Post" claims that I have had to refund. Total losses £80 with nothing from the post office.

I'm going to have to look to using a courier and recorded delivery as shipping methods.

To be honest "I do think that some of these claims if not all are dishonest".

If they're International it can take 90 days for a refund (as I've just discovered this week when I asked what had happened to my Lithuanian claim) so don't give up hope Pink, I'll wait with you

[doggiemad]

Hi depending on the item if it was sent recorded delivery and should have mabye been sent special delivery then the postoffice will not pay out.
you item could sell for a penny but say if it's made of solid silver or a anything of value ie precious metals glass and antiques then they will not compensate you as they things should be sent special delivery.

I learned a little while ago no matter what it is send recorded or special delivery depending on the item. as most people are honest and an item genuinely gets lost with royal mail their are those that have found this to be a new way of getting an item for free saying it hasn't arrived.

signature provides proof to paypal and if they every open a claim for non arrival and their is a signature they won't get a refund. ask any seller to please wait the 15 days for uk and 25 days for abroad and if no joy then refund if proof hasn't been provided of tracking.

http://real-silver-and-gold.ebid.net/
http://vintage-collectables.ebid.net/
http://old-stuff.ebid.net/
http://the-household.ebid.net/

[olivia8143]

If they're International it can take 90 days for a refund (as I've just discovered this week when I asked what had happened to my Lithuanian claim) so don't give up hope Pink, I'll wait with you

I've just got my refund cheque from the post office for this transaction today and it didn't take 90 days after all, less than 30 in fact, so I'm chuffed.

[Tropical_Trish]

Good for you Olivia!
This is encouraging news and I'm so glad that you got it resolved so quickly. Hurrah!

[olivia8143]

Good for you Olivia!
This is encouraging news and I'm so glad that you got it resolved so quickly. Hurrah!

Thanks Trish, I'm at a loss as to why people are having so much bother when I've got nothing but praise for RM

[Tropical_Trish]

I have to say that I have never had any major probs with RM.
Both my son, daughter and her bf and I buy loads of stuff ( well, practically everything apart from food!) and have them delivered here as I'm always in.
I cannot remember any of us being let down - I once had some car wheel trims which were damaged during transit, seller refunded immediately, upon receipt of photos showing damage.
As a seller, the odd item has gone missing. I once sold a Plumeria plant (not here) and buyer said it hadn't arrived, so I refunded.
I did intend to make a claim from RM, but never actually got around to it.
Several weeks later I received my poor Plumeria back - (I always have a return address on all mail sent out) - dead as a Dodo.
It had been sent recorded signed for delivery, recipient was not in, never collected plant from sorting office.
This was during a red hot summer heatwave a few years ago.
All food for thought, seems like some areas are worse than others for missing mail, and sometimes it just well maybe the recipient is at fault, for whatever reason.