Non paying bidder process

[banrigh]

I think the 20 day time frame is too long, but that seems to be the only way to receive your FVF refund and leave appropriate feedback.

[florida33549]

I think the 20 day time frame is too long, but that seems to be the only way to receive your FVF refund and leave appropriate feedback.

That's fine. I'll just not leave feedback. Again thanks for your assistance.

[Anniemcc2]

Did the feedback bit vanish.

Didn't leave feedback as we'd agreed to cancel the sale. Once I'd cancelled, all trace of it disappeared from 'My eBid' dashboard - so couldn't leave any even I'd wanted to.

[BAGHAG999]

Didn't leave feedback as we'd agreed to cancel the sale. Once I'd cancelled, all trace of it disappeared from 'My eBid' dashboard - so couldn't leave any even I'd wanted to.

Thats good is what i hoped would happen.

[suesjools]

That's fine. I'll just not leave feedback. Again thanks for your assistance.

Agree with your take on this, it's what I'd do, too, though it does seem a shame not to be able to warn others about NPBs.

Best wishes for many sales to all,

[sucadot]

i had a similar case with an overseas buyer who didn't read the listing properly & we agreed to cancel the sale. I just had to enter the reason for cancellation on the AAL, my fvf was refunded straight away & as Annie said, it disappeared from the dashboard.

[banrigh]

Cancelling a sale when the buyer is in error and has not yet paid erases the sale completely..including feedback abilities on either side.

If a buyer pays and then wants to cancel the sale, the cancel sale option is no longer available. To receive your FVF refund, you now must request by email to support for review.

A NPB is a different matter and I will wait the 20 days, if need be, so the appropriate feedback will be left to warn other sellers and hopefully deter the buyer from doing it again to someone else.

[florida33549]

Okay, now I'm really confused. I sent support the following email which was the same as my first post:

Okay, question about the process. I just went through it and it seems very complicated.

1. First, I sent the 2 required payment notices.
2. Then I entered the NPB notification.
   
3. Then I left feedback.
4. Then I had to cancel sale.

I had to do this on several items so it was a bit time consuming.

Once I cancelled sale on item, the buyer's feedback that I had left was gone but I did get my fees back.

So my question is: could I just have cancelled sale [since buyer had not communicated nor paid] to avoid steps 1,2, and 3.

Thanks.

The response I just got from support was:

Thank you for your email.

In order to process a refund of the final value fee on an item, all four steps need to be completed.

So does that mean you can no longer leave feedback for NPBs since when you cancel the sale the feedback is removed? I am asking support about this now and hopefully they will come back with an answer quickly. Perhaps I should point them to this thread so they can answer here.

[suesjools]

Okay, now I'm really confused. I sent support the following email which was the same as my first post:

Okay, question about the process. I just went through it and it seems very complicated.

1. First, I sent the 2 required payment notices.
2. Then I entered the NPB notification.
   
3. Then I left feedback.
4. Then I had to cancel sale.

I had to do this on several items so it was a bit time consuming.

Once I cancelled sale on item, the buyer's feedback that I had left was gone but I did get my fees back.

So my question is: could I just have cancelled sale [since buyer had not communicated nor paid] to avoid steps 1,2, and 3.

Thanks.

The response I just got from support was:

Thank you for your email.

In order to process a refund of the final value fee on an item, all four steps need to be completed.

So does that mean you can no longer leave feedback for NPBs since when you cancel the sale the feedback is removed? I am asking support about this now and hopefully they will come back with an answer quickly. Perhaps I should point them to this thread so they can answer here.

Please do share what they say about this, inquiring (OK nosy) minds want to know.

Best wishes for many sales to all,

[tesb1980]

So does that mean you can no longer leave feedback for NPBs since when you cancel the sale the feedback is removed? I am asking support about this now and hopefully they will come back with an answer quickly. Perhaps I should point them to this thread so they can answer here.

I think perhaps you shouldn't have canceled the sale. Instead, in order to get your FVF back, contact support and open a ticket. They will refund your fees that way, plus you can still leave negative feedback since the transaction was not deleted.

Same thing happened to me a few weeks back, and I got my FVF back quickly plus the feedback I left for the non-paying buyer stuck.