On returns does anyone refund shipping to and from delivery address? Handling?

[TonyBridger]

I will only refund postage if the mistake is mine. Why should you be out of pocket for someone else changing their mind?

Because UK law states you must.

[astral276]

I will only refund postage if the mistake is mine. Why should you be out of pocket for someone else changing their mind?

As a business seller in the UK you are governed by Distance Selling Regulations. Have a read of this for the basics: http://www.oft.gov.uk/shared_oft/bus...ral/oft913.pdf

[TonyBridger]

The DSR also includes this interesting line

The retailer must refund the full amount including the delivery
costs as soon as possible after the consumer cancels, and in
any case within 30 days at the latest. You cannot insist on the
goods being received by you before you make a refund

Not many people know that

[astral276]

Not many people know that

They probably do - they just hope the customer doesn't.

[darklisruthven]

Agreed with HerMajestey

[moonwitch]

They probably do - they just hope the customer doesn't.

I knew about not assuming I should get the goods back before refunding.

If anyone wants a refund from me I send it right away and have so far had no problems with people not returning the goods.

I have been banging on about this since I first started selling on-line and I think the reminders should be repeated on a regular basis,

[JaBek1]

As a business seller in the UK you are governed by Distance Selling Regulations. Have a read of this for the basics: http://www.oft.gov.uk/shared_oft/bus...ral/oft913.pdf

Upon looking over the info from the link, it strikes me that UK DSR's require UK businesses selling on line to post physical location of their business and other information that I believe is in conflict with eBid's UA. How is this reconciled? I would think that where a conflict exists, the Distance Selling Regulations would take precedence.

I'm also curious as to how a business in the UK could protect itself and still deliver timely shipping of the product. As I understand it, the buyer has seven days within which to cancel. If the buyer cancels after the order is shipped, but within the seven day period, what is their responsibility regarding return of the goods? Surely, merely making them available for pickup by the seller isn't all. Leaving the goods on the front porch and advising the seller that they can pick them up would be making them available, but surely wouldn't be adequate under UK law, would it?

[plantsfish]

Was just informed buyer will refuse shipment, that way they do not have to pay postage. I get stuck again for f.v. fees Postage $12.65 and have the privilege of re-listing, and repacking the items? I do agree that if it is my fault, one should pay the postage, but to buy, pay. and refuse without opening.?

If they buy an item and do not want it, why should you be out any money at all? I would refund item price only, after I receive item back unopened.

[plantsfish]

The DSR also includes this interesting line




Not many people know that

So I could buy hundreds of items in the UK, demand refunds and never return anything?

[kozersky]

Upon looking over the info from the link, it strikes me that UK DSR's require UK businesses selling on line to post physical location of their business and other information that I believe is in conflict with eBid's UA. How is this reconciled? I would think that where a conflict exists, the Distance Selling Regulations would take precedence.

"Exceptions to the DSRs - auction sales, including online and interactive TV auctions. They do apply to some activities described as auctions depending on exactly when and how the sale occurs." pg. 2 DSR Guide.

"How do the DSRs apply to auction sites on the internet?

2.19 This depends on specific circumstances, for example:

* the contractual relationship between the website provider and the seller"

Currently, eBid does not allow us to display our names, address, telephone number and other contact information. So, we are in compliance with the provisions of Sec. 2.