No refund from seller!!

[ukcraftstore]

Let this be a warning to others. I purchased and paid for an item, the seller did not respond, I reported them and they have been suspended. I then opened a dispute with Paypal to get my money back and it ended in my favour. I have just received an email from Paypal to say that the refund has been refused by the sellers bank and I should take it up with them! How can I take it up with them when they won't reply to any emails, it's only a small amount thank goodness but that is not the point, it's the principle of the whole thing.

So do not pay for any items without receiving an invoice or contact from the seller - you may not get your money back. This has certainly made me think twice about doing anything on here. If this happens a lot it is not good advertising for ebid is it and does not do any of us any good!!

Sorry for the rant, but I have been trying extremely hard to get my store going and I am feeling very disillusioned.

[MPS16]

If I understand correctly are you saying that as the seller moved your payment money out of their PayPal account into their own Bank Account that PayPal is nolonger obliged to do any more as reguards you claim for a refund.

Should not the title include Re: No refund from PayPal!!

[HerMajesty]

I'm not sure how much paypal protection extends to sites outside ebay.....would be good to know. How frustrating!!

[iwiw60]

This has certainly made me think twice about doing anything on here.

While it is true that this seller (former) was on eBid at the time of your purchase, to say that you'll think twice about doing anything on here (I presume you mean eBid) is not the case...your frustration with this transaction is solely PayPal's problem...not eBid.

[ukcraftstore]

I'm not sure how much paypal protection extends to sites outside ebay.....would be good to know. How frustrating!!

They have just told me that I should contact the seller. Yes very frustrating, it makes me so cross. I wouldn't dream of ripping anyone off. Trouble is, with this kind of thing, bad reports travel so much further than good ones!

[damian_steele]

I'm not sure how much paypal protection extends to sites outside ebay.....would be good to know.

This topic comes up every so often. Some years back I asked PayPal. Unless they have since changed their policy*, the answer is: it doesn't. PayPal, despite encouraging people to offer their service in as many places as possible, officially offer zero protection outside of Feebay. They may settle some cases in buyers favour after problems on non-Feebay sites, but they are not, apparently, obliged to do so.

* And as it is now six years since I asked, they may have . . . but I doubt it.

http://www.ebid.net/forums/showthrea...ECTION-OFFERED

[ukcraftstore]

While it is true that this seller (former) was on eBid at the time of your purchase, to say that you'll think twice about doing anything on here (I presume you mean eBid) is not the case...your frustration with this transaction is solely PayPal's problem...not eBid.

Except that they are or were a seller on Ebid! And it is the case, I will think twice.

[suesjools]

Wow, this sucks, sorry to hear it. Had a similar experience on Feepay some years ago, bought an item and the seller didn't send it. Kept on e mailing for a few weeks, then contacted Paypal and Feepay. Took several months, but I finally got a refund for my purchase, guess I was lucky. This sort of thing can happen anywhere online, which is why it's always best to make contact with the seller before purchasing.

Hope you get this sorted soon.

Best wishes for many sales to all,

[terry5732]

This topic comes up every so often. Some years back I asked PayPal. Unless they have since changed their policy*, the answer is: it doesn't. PayPal, despite encouraging people to offer their service in as many places as possible, officially offer zero protection outside of Feebay. They may settle some cases in buyers favour after problems on non-Feebay sites, but they are not, apparently, obliged to do so.

* And as it is now six years since I asked, they may have . . . but I doubt it.

http://www.ebid.net/forums/showthrea...ECTION-OFFERED

paypig changed their seller protection policy to cover all transactions the same as feebay the November before last

[ukcraftstore]

Wow, this sucks, sorry to hear it. Had a similar experience on Feepay some years ago, bought an item and the seller didn't send it. Kept on e mailing for a few weeks, then contacted Paypal and Feepay. Took several months, but I finally got a refund for my purchase, guess I was lucky. This sort of thing can happen anywhere online, which is why it's always best to make contact with the seller before purchasing.

Hope you get this sorted soon. ,

Thanks Sue, I'm not holding my breath though