Newbies leaveing neg feedback as a form of contact

[hush77hush]

Morning all
Not sure if any one else is getting this but i have had two newbie buyers leaveing me neg feedback as a form of contact.
Over the past month i have had two items not delivered by Royal Mail and insteed of the buyer sending me a messgae to find out where there item is they have left me a neg feedback.
Now i know that it is up to the individual when and how they leave feedback but this seams a little un-fair on the seller to get a neg out of know where and it be the 1st point of contact between buyer and seller after payment made.
surely there should be something that flash's before when you leave the neg feedback saying along the lines of you are about to leave neg feedback have you contacted the seller first? and then a link to the message section on the aal dashboard.
Is anyone else strugerling with this or is it just me?

[booksntings]

Morning all
Not sure if any one else is getting this but i have had two newbie buyers leaveing me neg feedback as a form of contact.
Over the past month i have had two items not delivered by Royal Mail and insteed of the buyer sending me a messgae to find out where there item is they have left me a neg feedback.
Now i know that it is up to the individual when and how they leave feedback but this seams a little un-fair on the seller to get a neg out of know where and it be the 1st point of contact between buyer and seller after payment made.
surely there should be something that flash's before when you leave the neg feedback saying along the lines of you are about to leave neg feedback have you contacted the seller first? and then a link to the message section on the aal dashboard.
Is anyone else strugerling with this or is it just me?

Not had this problem, but your suggestion sounds a good idea.

[kreativebargains]

Not the best way of a buyer to sort problems out, but feedback can be altered. I would try to resolve the problem with the buyer and get them to alter the feedback. If not support are very good with unwarrented feedback and you should be able to get it removed.

I had somebody leave negative when they had not even paid. I sent an invoice and 2 reminders without reply, left an unpaid item and negative feedback so that I could reclaim my FVF, then recieved a negative due to "postage costs not being clearly stated". Despite the fact that there were 3 options available clearly shown on the listing. I reported it to support about 11.30pm, next morning the negative for me had been removed, but not for the buyer.

[hush77hush]

Not the best way of a buyer to sort problems out, but feedback can be altered. I would try to resolve the problem with the buyer and get them to alter the feedback. If not support are very good with unwarrented feedback and you should be able to get it removed.

I had somebody leave negative when they had not even paid. I sent an invoice and 2 reminders without reply, left an unpaid item and negative feedback so that I could reclaim my FVF, then recieved a negative due to "postage costs not being clearly stated". Despite the fact that there were 3 options available clearly shown on the listing. I reported it to support about 11.30pm, next morning the negative for me had been removed, but not for the buyer.

Yeah email the one of the buyers this morning and he has now changed the feedback as i told him the item had been shipped and that i would like to offer him a replacement or refund.
It is just that it is a bit of a pain and if it is because the newbie buyers can't/haven't figured out how to message sellers this is gonna become a major pain in the but to have it changed or get it changed.
The other buyer has more or less called me a liar and has changed his neg feedback to a neutral and has said he will hold judgement till he recives his replacement.

[suesjools]

Yeah email the one of the buyers this morning and he has now changed the feedback as i told him the item had been shipped and that i would like to offer him a replacement or refund.
It is just that it is a bit of a pain and if it is because the newbie buyers can't/haven't figured out how to message sellers this is gonna become a major pain in the but to have it changed or get it changed.
The other buyer has more or less called me a liar and has changed his neg feedback to a neutral and has said he will hold judgement till he recives his replacement.

Wow, that stinks, you certainly didn't deserve that from the second buyer. Glad the first buyer was reasonable, though I agree with you there should be some kind of notification beforehand, with a link to the messaging area, which buyers should be encouraged to use before leaving neg. fb.

Hope you get this sorted soon.

Best wishes for many sales to all,

[HaleysComics]

It should be set up to where negative feedback can not be left until buyer has contacted seller first.

[iwiw60]

surely there should be something that flash's before when you leave the neg feedback saying along the lines of you are about to leave neg feedback have you contacted the seller first? and then a link to the message section on the aal dashboard.
Is anyone else strugerling with this or is it just me?

Let me begin by saying I've never had a buyer leave neg FB in order to contact me. With that said, I think the "fix" for this apparent ongoing problem would be for Gazza/admin to re-format their "You Have Just Purchased" email to a buyer which would include SPECIFIC instructions as to how to contact their seller via the AAL log. Anyways, sounds good to me

[rhoover77]

I dont leave fb unless recieved first or unless a seller dont respond to my mails

[rokins_toys]

We had neutral feedback left for us by a buyer using this as a means to contact us to let us know their item had not arrived yet and everyting got sorted out, the item was just delayed due to holiday back logs and bad weather conditions both sides of the Atlantic and they said they'd change the feedback to positive and edit what they originally said but they never did. Why they just could not have gone into their "bought" section and used the ask a question option we do not know!

When we print off the invoices that get sent with the item, on the reverse side, there is additional information we have provided including our feedback policy and our email address is on there, but we only introduced putting our email on there in 2011 when we found how difficult it was for customers to contact us with no straight forward and private system on eBid like there is on FeeBay!

But anyways, we do wish there was a straight forward way and private way for customers to contact us that is nothing like the ask a question and does not expose what is being talked about. With ask a question, it is on display for all to see and when asking about the product itself, like condition etc. that is fine as any question asked and answered will help other buyers, but when it comes to after sales service with regards to the item arriving damaged or not arriving at all after being shipped, this is business you really need to conduct in private and not through the ask a question option for all to see. We do wish there was a "contact seller" option where the customer gets taken to a form where they can state what they need to and for us to recieve an email notification of it so we can respond and conduct such business in private.

[hush77hush]

We had neutral feedback left for us by a buyer using this as a means to contact us to let us know their item had not arrived yet and everyting got sorted out, the item was just delayed due to holiday back logs and bad weather conditions both sides of the Atlantic and they said they'd change the feedback to positive and edit what they originally said but they never did. Why they just could not have gone into their "bought" section and used the ask a question option we do not know!

When we print off the invoices that get sent with the item, on the reverse side, there is additional information we have provided including our feedback policy and our email address is on there, but we only introduced putting our email on there in 2011 when we found how difficult it was for customers to contact us with no straight forward and private system on eBid like there is on FeeBay!

But anyways, we do wish there was a straight forward way and private way for customers to contact us that is nothing like the ask a question and does not expose what is being talked about. With ask a question, it is on display for all to see and when asking about the product itself, like condition etc. that is fine as any question asked and answered will help other buyers, but when it comes to after sales service with regards to the item arriving damaged or not arriving at all after being shipped, this is business you really need to conduct in private and not through the ask a question option for all to see. We do wish there was a "contact seller" option where the customer gets taken to a form where they can state what they need to and for us to recieve an email notification of it so we can respond and conduct such business in private.

yeah I had that too the second guy who was sort of holding me for feedback ransom has had his comic acording to the tracking info but has still left the feedback as a neutral It also got a bit heated in the emails back and forth from him to me and this is now on the auction log which is not a good advert for me if anyone wants to look at my past dealing, private contact would keep this private and should be looked at by the guys think i may pass this on to them if i can remember the email address lol