Question for other sellers:
I recently sent a package to New York. According to the USPS tracking system, the item was delivered. The buyer reported that the item never received and the office building suspects theft.
When I called USPS to report the issue, they informed me that their policy for an apartment buildings is to leave the packages in the building office. When she researched the issue, she informed me that with this particular apartment building the driver has a key and delivers the package to the door since building is locked and tenants need key to enter.
The buyer reported that the package never received and that the building is investigating theft. Not sure if they are reviewing the surveillance videos.
The package was insured. We filed an issue with the postal inspector and filed a claim regarding the theft of the package.
This is the first time this has happened to me. How do you handle from here? Do you reimburse the buyer before final determination by USPS. Is this type of situation covered under the insurance for the package since USPS marked as delivered?
Are they at fault because truly, they did not follow the USPS policy of delivery to the office building?
In Thanks and Appreciation,
Alley Cat Finds LLC
Mary