Suggestion: new Violations tab in My eBid

[damian_steele]

So often we see sellers complaining in the forums that they have had one or more listings removed for an unspecified violation. Usually they complain that they do not know which listing it was that caused the problem and therefore run the risk of re-listing the offending item or using the offending format once again.

Would it be possible to create a new section within the MY EBID area and place offending listings in there once they have been closed by Support? A VIOLATIONS area would allow the seller to see which listing/s caused the problem and permit them to change the listing/s to comply with eBid's rules. Listings that are for items that are not permitted on eBid could be shown in a "locked" state which prevents the seller from editing, re-listing or duplicating the item, but does still inform the seller which item/s is/are the problem before letting them delete the listing/s.

In addition to helping the sellers, the new VIOLATIONS tab should drastically cut down on the number of complaints / questions sent to Support as the seller tries to discover which listing/s caused the problem/s. Surely anything that allows the Support team to concentrate on more pressing matters has to be a good thing?



It would be really helpful if someone could let us know whether this suggestion is being considered, will be implemented, or has been rejected. Thank you.

[Idealproductsales]

+1 Got my vote.

[cdsmith15]

100% agree. That suggestion must be seriously considered for implementation.

[renscharms]

Definately got my vote!!!

[JanetB]

I think it is a brilliant idea but.........

once the offending listing is in the VIOLATIONS area, how will the seller know what he's done wrong?

[suesjools]

2 thumbs up.

Best wishes for many sales to all,

[Idealproductsales]

I think it is a brilliant idea but.........

once the offending listing is in the VIOLATIONS area, how will the seller know what he's done wrong?

I would say it would be simple enough to "tack on" a "violation ID" and link to the ebid policy page (and then just add "A LINK=" tags to the policy page click the code ID and go to the specific policy violation. )
- Basically just tack on the reason that tripped the bot's (or support's) Trigger in there somewhere and it can be found on the policy or rules page.

[JanetB]

I would say it would be simple enough to "tack on" a "violation ID" and link to the ebid policy page (and then just add "A LINK=" tags to the policy page click the code ID and go to the specific policy violation. )
- Basically just tack on the reason that tripped the bot's (or support's) Trigger in there somewhere and it can be found on the policy or rules page.

That makes sense - great idea

[billsstamps]

Makes it easier to relist from a violations area with a correction.

I think that suspended would be a better category name than violation

[Anniemcc2]

Makes it easier to relist from a violations area with a correction.

I think that suspended would be a better category name than violation

Ditto - having been caught in the past and not known why