What is the Best way to Deal with an Impenitent Buyer

[JanetB]

The question that came to mind when reading the original post was how can the buyer owe a restocking fee if he didn't receive or return anything? It sounds like the transaction was halted before that happened.

I'm not sure if ebid will refund your fv fees or not but you might give that a try.

I also hope this wasn't a first time buyer that will be disappointed in ebid and blame everyone for their bad experience.

I mentioned that in my response earlier.

[olivia8143]

And the returns policy in that auction ends mid-sentence: "All shipping and handling fees are non ". Maybe ebid limit the length, or maybe that was an oversight, but either way it doesn't look good.

Tongue in cheek, I'd point out that I'd be rather wary of dealing with a Ferengi, since they're well known to be primarily focussed on acquisition of gold pressed latinum rather than good customer service!

Maybe it's not too late for some name changes and relaunch your business?

​I think I'd avoid that kind of seller too!

[adruml]

The question that came to mind when reading the original post was how can the buyer owe a restocking fee if he didn't receive or return anything? It sounds like the transaction was halted before that happened.

I'm not sure if ebid will refund your fv fees or not but you might give that a try.

I also hope this wasn't a first time buyer that will be disappointed in ebid and blame everyone for their bad experience.

That is how I was looking at the original post.

[HaleysComics]

Feedback has not been removed, merely changed from neg to pos.

When I look at the sellers feedback it just shows that feedback was imported. If it was changed from negative to positive then wouldn't it show like it did when it was a negative. It no longer shows the auction link as well.

[CopperLocker]

I perused through some of the OP's listings. Some listings and the return policies are vague if not misleading. The OP should look at them again and make the necessary changes. Also if a claim against this seller is filed with PayPal, the buyer will surely receive a full refund and the restocking fee is out the window. Another questions is who removed the FB, eBid or the customer? The OP has their work cut out for them.

Also, drop shipping leaves you at the mercy of that companies shipping and handling which can lead to nightmares.

[JanetB]

When I look at the sellers feedback it just shows that feedback was imported. If it was changed from negative to positive then wouldn't it show like it did when it was a negative. It no longer shows the auction link as well.

I was talking about the neg FB the OP gave to his buyer, he has changed it to a pos FB but left the same wording:
Buyer is impatient,offered full refund less restocking fee.

[CopperLocker]

I was talking about the neg FB the OP gave to his buyer, he has changed it to a pos FB but left the same wording:
Buyer is impatient,offered full refund less restocking fee.

The feedback for this transaction isn't showing on my end. This could be from cleaning my history on the browser. The only neg I see now is a NPB. Someone removed the FB's. I'm sure it wasn't the buyer.

[HaleysComics]

I was talking about the neg FB the OP gave to his buyer, he has changed it to a pos FB but left the same wording:
Buyer is impatient,offered full refund less restocking fee.

Ok I got you now jewels lol you were looking at buyers feedback & I was looking at sellers feedback.

[Kefegu]

Feedback has not been removed, merely changed from neg to pos.

i went in and changed the feedback

[johnwash1]

i went in and changed the feedback

Thanks for clarifying. Hope you have better success with future sales.