Parcel2go or Not2go

[SpecVinyl]

I've used parcel2go a few times now, and have experienced failed collections on 3 out of 5 parcels. This is really annoying as I have to make sure I am in all day, and then they don't come to collect. Then I have to rebook collection, print new labels, and have to wait in the next day too.
The last item I have tried to send has not been collected 2 days running now. If it doesn't happen this time I am going to have to send it using another service, as it is unfair to make the buyer wait even longer. I've sent a message to the buyer explaining the problem.

Has anyone else here experienced problems with collections?

[raindropsies]

TBH I have never had an issue but I always use the DHL 48 service. Which one do you use?

[SpecVinyl]

I used Parcel force option for this latest one.

I have to reprint 4 new labels, 3 invoices & 2 manifests each time it is rebooked.
27 sheets of paper, 3 document pouches & lots of wasted time later, I am now awaiting the 3rd attempt at a collection.

[raindropsies]

Personally I only use parcelforce when it's going out UK to some other European country, but I take it to the PO when doing that. For UK I stick with DHL, outside Europe it's fedex.

I don't think your issue is with parcel2go, I think it's more likely to be with the courier/s

[SpecVinyl]

The parcel is going to europe.
It would cost nearly twice as much if I took it to the post office.

[raindropsies]

You can always drop off parcelforce parcels at the parcelforce depot after you have paid with parcel2go. How that fits in with your logistics may differ to me

[Aviation_Nostalgia]

I've used the DHL service through Parcel2go loads of times, both to UK and Europe. Never had any problems with pick up.
I think the weather is causing some delay with pick ups in some parts of the country isn't it.

[SpecVinyl]

Parcel wasn't collected today either, this is very frustrating.
I had a moan on live help, but they told me to phone in the morning, so I will do that, and get them to change courier to DHL.
I understand the weather problem, but today and yesterday I see city link, DHL, UPS, Somerfield and Tesco deliveries up my road.

The buyer of the item I am sending paid straight away, and it has been a week now and it is still not been dispached.

[craig7501]

Spec how is the Isle of wight this month? I used to go to ryde on my summer holidays last time I visited was in 2002 is Black Gang Chine still there with the Maze or has it disappeared into the sea now?

[heatemyfather]

The parcel is going to europe.
It would cost nearly twice as much if I took it to the post office.

One hopes that one gets what one pays for... Personally I would just stick to the well known couriers or Royal Mail.