customer brought item but not payed P&P

[cathyscraftybits]

What would you do?????
I have a customer that brought an item on the 20th april. It was to the US so had a calulated P&P on it. They payed straight away, but only the item price. I had not sent invoice so no P&P rate was on. I sent message and new invoice. After a few days they contacted me again asking to resend new invoice, was exspecting payment then. Still after me contacting them asking if they still want this item still no payment.

HOW LONG WOULD YOU WAIT ??????????

[papagran40]

Morning Cathy , in my opinion ...you have waited long enough , ( 18 / 19 days ) I would give it another go , send them an ivoice for the postage...and an email asking if they want it or not ?... if they muck you about any more , refund their payment , tell eBid and neg them...even blackball if you want to....and yes I realise you might not want to neg them.....but you need to stop some where.....papa

[cathyscraftybits]

Good morning papa, Thank you for that I will try again with invoice and see what happens.

[meebo1]

I had that happen to me just recently. I refunded the paypal, send invoice and email explaining things. For some reason the invoice still didn't show the postage (probably me forgetting something) so send a paypal invoice and all was sorted