FedEx Your Packaging changing to FedEx 10kg Box?

[pawtasticpet]

Hi!

I listed 4 items today with similar shipping options:

Calculated shipping

Weight: 60 pounds
Package Size: Large Package
Dimensions: 19 x 19 x 25
Services: FedEx Home Delivery
Package: Your Packaging

I went back to edit the listings and all of them are showing:
Package: FedEx 10kg Box

Re-selecting "Your Packaging" and saving changes has no effect.

http://us.ebid.net/for-sale/zoo-med-...8-30037674.htm

Does this matter? Shipping charges seem to be ok.

[gazza]

Do you mean "Your Packaging" is not selected in the dropdown box when you go to edit....?

[pawtasticpet]

Hi!

Yes, when I go to edit it shows "FedEx 10kg Box".

I change it to "Your Packaging".

Go back to view all auctions, find the item and it still shows "FedEx 10kg Box" as the selection.

This listing shows "Your Packaging" when I go to edit:
http://us.ebid.net/for-sale/zoo-med-...e-29863043.htm
Dimensions are set as 12 x 12 x 12

But these all revert back to "FedEx 10kg Box":

http://us.ebid.net/for-sale/zoo-med-...2-30037576.htm
Dimensions: 13 x 13 x 13
http://us.ebid.net/for-sale/zoo-med-...8-30037596.htm
Dimensions: 13 x 13 x 19
http://us.ebid.net/for-sale/zoo-med-...8-30037674.htm
Dimensions: 19 x 19 x 19
http://us.ebid.net/for-sale/zoo-med-...4-30037692.htm
Dimensions: 19 x 19 x 24

On the XLarge I changed the Package size from Large to Regular Package and selected Your Packaging. It reverted back to FedEx 10kg Box again. And the auctions said FedEx Home Delivery: "NOT AVAILABLE". So went back to edit and changed it back to Large Package. It's showing $19.16 shipping for Va, so it seems to be calculating the shipping ok.

I think it has something to do with entering dimensions over 12"... Maybe that is triggering the default of the FedEx 10kg Box?

[pawtasticpet]

I checked at FedEx and the package type selections are for a rate quote are:

FedEx Box
FedEx Envelope
FedEx Pak
FedEx Tube
Your Packaging

(Please note that all the the FedEx types are only for Express service, as FedEx does not supply any boxes for Home Delivery or Ground. So it may help to remove those from the regular FedEx Home and Ground selections and may solve the problem.)

I also ran a rate check on the XLarge to 22546 and the shipping list rate shows as $20.37. The EBid auction is calculating $19.19, so it's pretty close.