Can anyone tell me how i can speak to customer service re someone who i have apid who is asking for more money than the winning bid
Can anyone tell me how i can speak to customer service re someone who i have apid who is asking for more money than the winning bid
You will need to email support@ebid.net providing all the details (item ID etc), there's no telephone support. Just a quick check first: you're not talking about them just adding on the shipping costs I assume?
Wow, if they're not talking about the postage costs, then it is bang out of order!! Check first though, you don't want any egg on your face!!
Regarding customer services, I emailed them yesterday, and had a response within about 20 minutes which was excellent!
Seller should never ask for more money unless buyer insists on paying less than the final bid price and agreed upon shipping. If shipping costs more than expected because I misjudged the weight, then I pick up the difference. Our post office makes us measure the boxes and I once had to pay an extra $7.00 because the box was 1/8" over the limit for its category. That wasn't the buyer's fault and I don't expect them to pay the difference.
I'd rather keep the customer than turn him away. btw-in some marketing classes that I attended, they said that one unhappy buyer will turn away over 2,000 customers in a lifetime. Word of mouth can be a powerful tool or a really destructive tool.
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In a way, they have a huge staff, because the Ebidders here on the forum are so helpful and knowledgeable it saves them lots of time and prevents lots of problems.
Ta-Ta for now!
HerMajesty
Slide Inn for Vintage 35mm photographic slides
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