Showing S&H properly on invoice

[gusfirefly]

Howdy, friends. I'm not sure why this happens sometimes but it's making me a little crazy. I invoice my buyer. The S&H fills in. I apply my combined item discount. The total is calculated. I send the invoice. Yay! The buyer gets the invoice. It shows him the item price total the S&H discount but NO S&H CHARGE! The total shows as the item price total with no S&H included. So, the buyer sends me payment with no S&H! I'm not doing anything wrong. He's not doing anything wrong. He's just paying what he sees. But WHY is he seeing that total without S&H? This is a regular buyer so every week I'm eating a few bucks of S&H on him. No fun.

Thanks for listening.
Sharon

[luvintage]

Hi Sharon,

Bummer! I haven't tried a combined invoice yet so don't know how it works. But, just wanted to acknowldege your post and let you know that others will be along who are much more knowledgeable and they will answer your question.

It may not be til what would be our morning but, they will come!!!!

Welcome to Ebid, I see you joined in November.

[madelaine]

Sharon, this is a glitch - send details of the invoice number(s) to support@ebid.net.

[gazza]

If you offer more than shipping method then the invoice is sent out asking the buyer to choose their preferred method. When they click the link on the invoice they are taken to a page to choose their method and finalize the invoice and then pay.

We have added some extra wording to the emailed invoice that points this out a little more obviously. This will be live next week.

Gazza