Some explanation is needed...

[Tropical_Trish]

Absolutely.

No use hiding in the cupboard when so many feathers are ruffled.

It has been suggested that the 'management' here are only interested in roping in the lifetime membership fees for sellers,
Newly enlisted sellers are getting strikeouts ***AFTER*** they have paid their dough.
Sorry, to me that is totally wrong.
All security checks should be done before enlisting the new recruit, and allowing them to work hard at listing their stuff only to be horrified that they cannot fulfill a sale, due to being unable to access their account.
The same goes for newby buyers, who cannot buy what they want - probably seen it on google - without sending in all their personal and frankly - to me - unneccesary details.
I am quite happy to send out my sold items to a customer who has paid through Paypal - I get proof of posting, buyer gets proof of payment - should either of us lose out - make a claim, simple.

I forgot to add - I lost out on what could have been a super sale for me - my new buyer, who I had personally invited to join eBid *did* join (no buddy point) purchased goods, and paid immediately through Paypal. Their reward?????
*STRIKETHROUGH* - for heavens sake why?
They joined, purchased, paid all within minutes - now struck off, and no doubt will not return to buy the outfit that she wanted to go with her bag and shoes.
Please, someone tell me I am having a bad dream - this cannot be happeneing.

[madelaine]

I am not suggesting a scam - but I do think this matter needs to be taken very seriously. I think it's between 2&3 buyers each month who join, buy from me and then get the strikethru, never to return & I'm not a big seller - I do about 30 items a month at the moment. I had been hoping for major growth of sales on here and losing buyers is not going to help that.

[Tropical_Trish]

Yes, Madelaine - you are quite right - this matter *does* need to be taken very seriously -
all our investments, hopes and dreams of becoming the next feepay alt seem to be flying out through the window.

I am so annoyed that I am enticing and poaching bods from feepay, and what for? Strikethroughs, 3rd degree interrogation, just for a couple of packets of seeds.
Needless to say, despite my 10% off discount eBid voucher, I get very few sales here.

[ukcoins]

I think the phone number is required in cases when, the transaction goes wrong, ie I had a seller who did not send goods, did not reply to AAL or emails, did not contact me, support gave me the phone number, although in that case it was a waste of time she just gave me a load of baloney about not having computer access, although her ebay account was still active, her eBid one, now has a strikethru.

Octavia your solution,

• Ties everybody into paypal, not everbody wants to be tied into it, many prefer the choice of payment options that can be offered here. For it to work, surely other payment providers, at least the integrated ones would also have to be acceptable as well?
• What happens if a buyer decided to do an unwarranted charge back, with no checks at all, the blackball list won't work, so there is nothing to stop them coming back, again & again?
• With absolutely no checks at all, there is no way to keep out spammers, what happens when the Q & A's on our listings get filled with spam to other auction sire addresses (Which has happened before, until eBid stepped in & banned the member), or porn links? It does happen, the PSU forums have been suffering from those sort of attacks lately. Even on pheebay, Sunray requires email verification. IP address checking, & the ability to block if necessary, is standard with forum software.

UK Coins,
When you joined, you signed to say that you would abide by the the T & C. They state that further verification may be required for sellers of certain types of items. Are you saying that:-

1. This should not happen at all, so that those who want to join at Christmas, list 30 or 40 Wii's, Plasma TV's, iPads, or whatever else is flavour of the month, & then vanish with the proceeds can do so? (It is a problem that happened in the past, that is why extra verification was introduced!)
   
2. Every Seller should have to provide more than the standard verification, as it stands now?
   
3. When you upgrade, the form should ask, what sort of items you intend to sell, so that those that want to list very expensive goods, can be asked for more verification then? What happens if people lie? Say they are going to list greeting cards, & then list a plasma TV?

I'm not against these ideas, but these sort of questions need to be asked & answered before anything is changed.

Hi i am not saying they should not ask for verification, they should ask everybody that wants to sell for verification of who they are, i just disagree with how its done, once someone has registered if they then want to upgrade to a seller whether they just want to be a free seller or pay for life time membership they should be asked for verification first before they are allowed to become a seller, i personally think it's just plain wrong to take someone's money which in affect means they are agreeing to allow you to be a seller and once they have took your money block you until you have sent in the verification, the process is just back to front,

i have not encountered the problem of selling to a newbie who then gets a strike, but then i'm quite new to the site myself, reading the threads regarding this problem just seems ridiculous, if we are being truthful what is this site, its a platform where sellers come and pay to sell there goods just the same as ebay & amazon, this site does not give any protection to sellers or buyers from what i can see, and to be fair why should they, there are very few people who pay by cheque or bank transfer anymore nearly every body pay's with paypal or a similar company and all of these offer more than enough protection to the buyer and seller, one of the reasons why you pay a % to them, when you register on any other site you just have to fill in your details if you only want to be a buyer and thats the process finished with, this site should be doing the same, giving someone a strike through after they have registered for not sending in more verification proof is just crazy, they should ask for what ever information they want at time of sign up the same as ever body else,

you are never going to stop a person buying a item and then not paying on any site, a problem every site has it's just one of those things, you get idiots on every site just messing around and being a pain, sometimes people come home after being out maybe they had a few drinks and buy something, in the morning they might have second thoughts, also every buy has the right on a buy it now sale to cancel the transaction within 7 days if they change there mind, ebid should also have a system in place that just does not allow any buyer to leave negative feedback ( another problem i have read about ) if they have not paid for the goods, again i don't know of any other site that allows this,

I can not understand why so many members are having to complain about these issues, these are very basic issues which the management should easily be able to sort out, they are harming there own site, no site can afford to loose its members whether they are buyers or sellers, its in the sites own best interest to keep them, the more sales that take place the more the owners make in FVF and the buyers and sellers are happier,

I understand why they want verification from buyers, we all know there's hundreds of scammers out there that would list expensive items ie 50 inch tvs ect get the money and never be seen again, but again only a fool would buy a very expensive item and not pay by paypal or another similar source that gives them protection, unless you can collect the item see the goods and then pay them cash, this looks like why they want the verification to try and stop such scammers, this would not apply to buyers how can they scam anybody if they don't pay they don't get the goods, a simple form asking for name & address and either telephone number or card details should be plenty for a buyer to register with no need for any more verification,

[emporiumdays]

..........

I am so annoyed that I am enticing and poaching bods from feepay, and what for? Strikethroughs, 3rd degree interrogation, just for a couple of packets of seeds..........

Now that's funny, - (true) but very funny .... It just shows how far a lot of poor eBid sellers have to go for mere 'peanuts'

It would remain funny too except that it's people's livelihoods we're playing with here.

[Juliebabe25]

Yes why do buyers have to register ?

And worse - do they have to be vetted ?

I'd rather have 10 new buyers of which 2 did not pay, than no new buyers.

[Juliebabe25]

This thread should have had a better title !

it is obviously very important to many people as it has been at the top of the list of threads since it started.

I am sure Gazza will have been reading it.

[Juliebabe25]

I think making buyers register is silly
If they pay for the items that's all we want.

If they don't pay for an auction or schill bid or spread spam etc we should be able to report them and support can put a line through them.

Are people queuing up to buy from ebid ?

How many people really want to just buy from ebid ?

They don't want to be ebid buyers - they want to buy on line.

Just because a few members want buyer registration and threaten to leave is no reason to hold us all back.

Lets keep it simple.

[Gothicina]

I think making buyers register is silly
If they pay for the items that's all we want.

If they don't pay for an auction or schill bid or spread spam etc we should be able to report them and support can put a line through them.

Are people queuing up to buy from ebid ?

How many people really want to just buy from ebid ?

They don't want to be ebid buyers - they want to buy on line.

Just because a few members want buyer registration and threaten to leave is no reason to hold us all back.

Lets keep it simple.

Julie you've lost me.


How would that work?
If buyers are not registered
we will not be able to report them because they will not have an account to report.
So eBid will not be able give them a strikethru whatever they did.

You also seem to want no buyer registration at all, which is going much further than what Octavia is suggesting.

She is talking about limited "guest" accounts, which would allow people to buy, using buynow only, with a cap on spend, & item numbers. Once that limit was reached, or if they wanted to bid on Auctions they would still need to register.

I think Madeline & ByKimbo are suggesting the requirement for a phone number is removed for buyers who register.

[Juliebabe25]

OK, so sometimes I get confused.

All I know is that the process should be much easier for a new buyer who just wants to come on and buy something from one of us.

(So should the process of updating to Seller+ and Lifetime etc)