Provide Support (live chat)

[rosinaromance]

We've recently introduced our 'live chat' service and placed the button on our 'All About' page (http://uk.ebid.net/users/rosinaromance) - seems HTML restrictions mean we can't add it to the signature, but nevermind. This shows everyone when we're ONLINE or OFFLINE, but more importantly it means people can have their queries answered immediately (subject to availability, you may be placed into a queue if we're dealing with other customers). Hopefully it's going to be a positive step and may well mean buyers become a little more trusting about purchasing from an alternative auction site and indeed sellers themselves. If potential buyers see that there's activity behind the shop and it's not been left dormant, it could well sway them. (hopefully)

If we're ONLINE, simply click the icon to initiate a chat session or alternatively if we're showing OFFLINE then a direct e-mail will be sent.

The code itself is designed for sites where scripting has been prohibited. So the basic HTML should be fine.

- R

[HerMajesty]

According to listing rules here, contact information. other than the eBid question system, and private messaging, are not allowed, as far as I know.

You might want to click the help button at the top right of any page, then read the FAQ's on the left, esp about listing and selling...good luck

[rosinaromance]

ooops thanks for the tip, we will check it out. Shame if not.

[bluebedouin]

Also your adult items need to be in the adult section.Main category Whatever's Left.

[rosinaromance]

As far as we are aware, they are? Which ones?

[bluebedouin]

As far as we are aware, they are? Which ones?

I do apologise,I saw them in your store & just assumed they were in the wrong cat.It might be best to put them in a separate adult store,then (as far as I know) young eyes won't see the images.

[rosinaromance]

Well that's confirmation...

Thank you for your email.

We will not allow a 'live support' button on your 'all about' page on eBid, please can you remove your live support button from your all about page.

Thanks for checking with us, we appreciate your co operation in this matter.