I just fell foul of the extra security on banking sites. I pay my window cleaner always directly by his bank account - he called round, did the windows and informed me that he'd changed banks. I took his card and settled down with this aging laptop andmy aging hands to pay him. Easy? You're joking....
First I cancelled the old account then I set up the new one. Easy? yes! I entered the amount and set the "pay" flag. Yes, that was easy too! Good...so I clicked on "continue" and.....I am still shaking at the memory. The system sent me a 4 digit code to send...then told me I had it wrong!!!
At this point I 'phoned in and asked them to sort it out. (Hysterical laughter would be heard, now, if we had an audio link!)
It ended up with my speaking with an officer on my landline while conversing with a "bot" on my mobile and attempting to enter information via this keyboard...
I am going to have a large stiff drink later and a little lie down.
I hope it is not just me who finds this difficult...but am prepared to accept that it is...!!