I just made a sale and I include shipping in the price so there are so shipping fees. However, when the purchaser went to pay, there was suddenly a $35.00 shipping fee included. ???
Buyer sent me this:
I purchased a package of 10 for $290.00 from E-Bid.
When I used the pay now with PayPal, it added $35.00 for shipping. So
...I have not paid yet.
Here is that amount on the Paypal Bill:
$290.00 1 $290.00
Add special instructions to merchant Item total: $290.00
Shipping and handling: $35.00
Total: $325.00 USD
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I had not invoiced the buyer; s/he used the pay now button. I went into my account, pulled up the purchase, and clicked on "send invoice". On my end, it did not show the $35.00 fee, so I sent the invoice.
Can anyone help me understand why the $35.00 shipping was suddenly on the invoice? Are all my customers going to receive this if they click "pay now" before I send an invoice?
Yeh, yeh, yeh. This was is a PayPal transaction. But I, for one, have never had a problem with PayPal (sans their fees).
Any ideas, help?
Thank you!,
-Sabrina