Home
Buy on eBid
Sell on eBid
eBid Stores
My eBid
Upgrade to Seller+ Lifetime
eBid Help
Close
Login to Your Account
eBid Community Forums - Chat & find help from others in the eBid Community
Page 1 of 3 123 LastLast
Results 1 to 10 of 28

Thread: How do i speak to ebid customer service

  1. #1
    Forum Newbie
    Join Date
    Mar 2007
    Location
    Carlisle, Cumbria, United Kingdom
    View sarahloo's Feedback (+21)
    All-About sarahloo
    View sarahloo's Listings
    Forum Posts
    3

    Default How do i speak to ebid customer service

    Can anyone tell me how i can speak to customer service re someone who i have apid who is asking for more money than the winning bid

  2. #2
    Forum Saint
    Join Date
    Jun 2004
    Location
    St Austell, Cornwall, United Kingdom
    View bykimbo's Feedback (+950)
    All-About bykimbo
    View bykimbo's Listings
    Forum Posts
    24,463

    Default

    You will need to email support@ebid.net providing all the details (item ID etc), there's no telephone support. Just a quick check first: you're not talking about them just adding on the shipping costs I assume?

  3. #3
    Forum Lurker
    Join Date
    Jul 2010
    Location
    Croydon, Surrey, United Kingdom
    View constanta2010's Feedback (+18)
    All-About constanta2010
    View constanta2010's Listings
    Forum Posts
    99

    Default

    Wow, if they're not talking about the postage costs, then it is bang out of order!! Check first though, you don't want any egg on your face!!

    Regarding customer services, I emailed them yesterday, and had a response within about 20 minutes which was excellent!

  4. #4
    Forum Diehard luvintage's Avatar
    Join Date
    May 2010
    Location
    Milwaukee, Wisconsin, United States
    View luvintage's Feedback (+468)
    All-About luvintage
    View luvintage's Listings
    Forum Posts
    432

    Default

    Seller should never ask for more money unless buyer insists on paying less than the final bid price and agreed upon shipping. If shipping costs more than expected because I misjudged the weight, then I pick up the difference. Our post office makes us measure the boxes and I once had to pay an extra $7.00 because the box was 1/8" over the limit for its category. That wasn't the buyer's fault and I don't expect them to pay the difference.

    I'd rather keep the customer than turn him away. btw-in some marketing classes that I attended, they said that one unhappy buyer will turn away over 2,000 customers in a lifetime. Word of mouth can be a powerful tool or a really destructive tool.
    Welcome to all of our eBid shops.

    If you haven't already registered on Ebid, PLEASE CLICK HERE! Registering is FAST, EASY and FREE!

    http://baubles-bangles-and-beads.ebid.net/

  5. #5
    Forum Saint Juliebabe25's Avatar
    Join Date
    Jan 2010
    Location
    Tauranga, Bay of Plenty, New Zealand
    View Juliebabe25's Feedback (+39)
    All-About Juliebabe25
    View Juliebabe25's Listings
    Forum Posts
    4,611

    Default

    I hear that ebid support are good and reply quickly.
    I wonder how many staff they have in total ?

  6. #6
    Forum Saint HerMajesty's Avatar
    Join Date
    Sep 2008
    Location
    Monmouth, Monmouthshire, United Kingdom
    View HerMajesty's Feedback (+1863)
    All-About HerMajesty
    View HerMajesty's Listings
    Forum Posts
    12,690

    Default

    In a way, they have a huge staff, because the Ebidders here on the forum are so helpful and knowledgeable it saves them lots of time and prevents lots of problems.
    Ta-Ta for now!

    HerMajesty



    Slide Inn for Vintage 35mm photographic slides
    https://uk.ebid.net/stores/Slide-Inn

    ALSO!! Click below to see my store, THE BEE'S KNEES!
    https://the-bees-knees.ebid.net

  7. #7

    Default

    Quote Originally Posted by HerMajesty View Post
    In a way, they have a huge staff, because the Ebidders here on the forum are so helpful and knowledgeable it saves them lots of time and prevents lots of problems.
    Must say I absolutely agree with that.
    I have always found the the answers to my problems here on the forum.
    Everyone seems so friendly and eager to help.
    Visit my clothes store -here
    Look in my treasure in trove ! here
    For
    soy wax candles, tarts & melts click here
    For trading cards click here
    Visit my Tazo barhere

  8. #8
    Forum Master TonyBridger's Avatar
    Join Date
    Oct 2006
    Location
    Southsea, Hampshire, United Kingdom
    View TonyBridger's Feedback (+252)
    All-About TonyBridger
    View TonyBridger's Listings
    Forum Posts
    2,231

    Default

    Quote Originally Posted by Juliebabe25 View Post
    I hear that ebid support are good and reply quickly.
    I wonder how many staff they have in total ?
    Mark and the office cat

    Gazza takes over after school finishes

    Their mum takes over after 9pm which is the boys bedtime

    Of course this is only what I've been told so it might not be completely true
    My posts only state my own opinions, unless I've stolen them from someone else

  9. #9
    Forum Newbie
    Join Date
    Apr 2011
    Location
    Antioch, Illinois, United States
    All-About kpratt10224d2n
    View kpratt10224d2n's Listings
    Forum Posts
    4

    Default Re: How do i speak to ebid customer service

    I feel EBID NEEDS a TOLL FREE NUMBER .

  10. #10

    Default Re: How do i speak to ebid customer service

    Quote Originally Posted by kpratt10224d2n View Post
    I feel EBID NEEDS a TOLL FREE NUMBER .
    I assume this is so you can yell at them on the phone - as well as yelling in here by typing in upper case?

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Follow Us
New To eBid?
Register for Free