refund
I have received two items, one a replacement which had same damage and mal-function. I have requested full refund which seller agreed but in an email seller states she will need some time. I didn't have this choice when I purchased it. What can I do besides wait??
Re: refund
How did you pay for the item, if it was with paypal then you need to go to your paypal acct & open a dispute case.
If you paid directly with a credit card then you will need to contact the credit card company.
How long has it been since you paid for the item, with paypal you have 45 days to file a dispute.
Re: refund
List more items, use proper keywords, report to admin... sorry wait, wrong scenario.Originally Posted by flowerpetals
Naturally try to work it out with seller first. If that fails take appropriate action.
Buyer protection here is the same as any other site, eBid just don't brag about it!
Re: refund
What Al said. If the seller is willing to work things out, IMHO that's the best place to start. I'd only escalate to Paypal/cc company if the seller doesn't hold up his/her end of the deal. Did the seller let you know how long it would be before he/she would refund? Sometimes folks have to wait for paychecks and the like, especially if it's a good amount of money, not sure if that's the case here or not and I'm certainly not excusing the delay, just mentioning this as a possibility.
If things don't work out, you may need to open a PP dispute, (as mentioned above you have 45 days to open a dispute through Paypal). If this is the case, you may want to contact eBid support about the situation: support@ebid.net as well.
Good luck and best wishes for many sales to all,
Re: refund
I sometimes find that if i have already spent the paypal money and then have to refund it takes 2 working days for the money to come from my debit card into my account as i dont have my paypal linked to my bank. Maybe your seller also has this problem. Ask what the problem with a refund, is just incase.
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Re: refund
Hang on Let me see if I got this right
you purchased an item it didn't turn up in the time frame, so you informed the seller, the seller sent a replacement which has some damage and doesn't work, surely if you got the original the best thing would be to let the seller know that you are returning the one that doesn't work, why would you want a full refund if the 1st item is working?
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Re: refund
Agree with trying to work it out with the seller; but keeping a tight eye on the time left to file a dispute if necessary. Would not be unusual if seller spent the funds. Time needed could just be the need to get funds back in account and cleared for the refund.
Re: refund
First damaged item was returned, then replacement was sent to me with same damages. I want the full amount I paid for listed "NEW" item before I return replacement. Does this clarify the situation for you?
Re: refund
What does IMHO stand for?? Yes, I paid through paypal and will note the time frame. The seller didn't write how long I have to wait, just some time to refund me.
Re: refund
IMHO = "In My Honest Opinion"
From what you have stated in post 8, you understandably should expect a full refund (s/h cost included IMHO)
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