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Thread: How do i speak to ebid customer service

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    Default How do i speak to ebid customer service

    Can anyone tell me how i can speak to customer service re someone who i have apid who is asking for more money than the winning bid

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    Forum Saint bykimbo's Avatar
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    You will need to email support@ebid.net providing all the details (item ID etc), there's no telephone support. Just a quick check first: you're not talking about them just adding on the shipping costs I assume?
    Cheers, by Kimbo! ♥ xx

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    Wow, if they're not talking about the postage costs, then it is bang out of order!! Check first though, you don't want any egg on your face!!

    Regarding customer services, I emailed them yesterday, and had a response within about 20 minutes which was excellent!

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    Forum Diehard luvintage's Avatar
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    Seller should never ask for more money unless buyer insists on paying less than the final bid price and agreed upon shipping. If shipping costs more than expected because I misjudged the weight, then I pick up the difference. Our post office makes us measure the boxes and I once had to pay an extra $7.00 because the box was 1/8" over the limit for its category. That wasn't the buyer's fault and I don't expect them to pay the difference.

    I'd rather keep the customer than turn him away. btw-in some marketing classes that I attended, they said that one unhappy buyer will turn away over 2,000 customers in a lifetime. Word of mouth can be a powerful tool or a really destructive tool.
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    I hear that ebid support are good and reply quickly.
    I wonder how many staff they have in total ?

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    In a way, they have a huge staff, because the Ebidders here on the forum are so helpful and knowledgeable it saves them lots of time and prevents lots of problems.
    Ta-Ta for now!

    HerMajesty



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    Quote Originally Posted by HerMajesty View Post
    In a way, they have a huge staff, because the Ebidders here on the forum are so helpful and knowledgeable it saves them lots of time and prevents lots of problems.
    Must say I absolutely agree with that.
    I have always found the the answers to my problems here on the forum.
    Everyone seems so friendly and eager to help.
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    Forum Master TonyBridger's Avatar
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    Quote Originally Posted by Juliebabe25 View Post
    I hear that ebid support are good and reply quickly.
    I wonder how many staff they have in total ?
    Mark and the office cat

    Gazza takes over after school finishes

    Their mum takes over after 9pm which is the boys bedtime

    Of course this is only what I've been told so it might not be completely true

    My posts only state my own opinions, unless I've stolen them from someone else

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    Default Re: How do i speak to ebid customer service

    I feel EBID NEEDS a TOLL FREE NUMBER .

  10. #10
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    Default Re: How do i speak to ebid customer service

    Quote Originally Posted by kpratt10224d2n View Post
    I feel EBID NEEDS a TOLL FREE NUMBER .
    I assume this is so you can yell at them on the phone - as well as yelling in here by typing in upper case?

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