http://uk.ebid.net/help_register.php
11) I've been told I need to validate my account.
On the email you receive when you register there is a link you must click on that tells us you received the email ok. If you haven't done this yet then do it now. If you have lost the email then there's a problem!
That last line is incredibly unhelpful. Users turn to the help section because they already know they have a problem, they don't need to be told that without being given the solution.
Rather than leaving them hanging in limbo, would it not be far better to suggest that the user contact eBid Support to resolve the issue?