Can I get this sorted, postal return

[TonyBridger]

I didnt think this would be such a hard question

Its not. Its simple

The customer/buyer/poster. Thats if you don't trust your customer, are happy to get neg feedback and lose future sales.

You. If you value your customers and want to keep them

[raindropsies]

Astra, you the seller ,pays for the postage to send, if it dont get there you refund, then claim from RM

the buyer wants to return, you agree, the buyer becomes the sender,




WHO CLAIMS,,

Thats not what is in the OP, recipient as you say was translated by me to mean a buyer (after all thats what 95% of my recipients are)
But nevertheless either person can claim, but I personally feel that the sender should do the claim as they have the original receipt.
Regards refunding a person who has returned an item that has been lost in the post, I would communicate with the buyer (who is now the sender) and explain that I cannot refund on an item that I have not received back and help them with a claim from royal mail

[astral276]

If a 'buyer' (sorry that is the context we are working in even if you don't want people to mention buyer and seller in their responses) returns an item then they are responsible for getting it safely back to you. So they then become the sender and I would expect them to claim for any loss. I would not refund on an item that had not been returned to me wherever the blame may lie.

[QCPOTS]

You asked who is responsible, I said either the buyer or the seller and gave a link to the RM claim form.
I expanded to say that myself (not you or anyone else) would refund the buyer (the customer) and do the claim myself, to expand further I would do the claim as I would have the original receipt that would need to be submitted with a claim

raindrops, I fail to see where your all comming from AS I UNDERSTAND YOU,

you sold, you paid for the delivery, that delivery was made,
( no to me thats your part finished ) THE BUYER WANTS TO RETURN FOR REFUND, you the seller agree, the buyer has now become the sender,
the one that pays for its return, ( nothing to do with original receipt )

now your buyer claims to have sent it, you dont receive it,

and you are telling me YOU WOULD REFUND AND CLAIM FROM RM,


pray explain WHY, you dont have a COP or receipt for postage.....

how will your claim proceed

[QCPOTS]

Thats not what is in the OP, recipient as you say was translated by me to mean a buyer (after all thats what 95% of my recipients are)
But nevertheless either person can claim, but I personally feel that the sender should do the claim as they have the original receipt.
Regards refunding a person who has returned an item that has been lost in the post, I would communicate with the buyer (who is now the sender) and explain that I cannot refund on an item that I have not received back and help them with a claim from royal mail

that is my very point,, took a while, but we got there,

10 points,

[bluebedouin]

WHO is responsible for claiming from RM when an item goes walkabout,
The sender who pays for the service, or
The expected recipient, who never gets it,

try replying to the question, it mentioned nothing about buyers or sellers,
NIL POINTS,

I didnt think this would be such a hard question
you say, I would simply refund customer and claim myself for a lost item.
again NO MENTION of a customer,
it is arround a sale ,, but one where the customer received the item and wanted to return it,
fair do`s send it back ,, get your refund, BUT IT DONT COME BACK,

Why not give full details of your question right from the start?That way you wouldn't need to make sarcastic comments to people who are trying to help you.

[QCPOTS]

Its not. Its simple

The customer/buyer/poster. Thats if you don't trust your customer, are happy to get neg feedback and lose future sales.

You. If you value your customers and want to keep them

and you would do that WITH A ZERO f/b that regestered 2 weeks before the sale,

look out for a good hammering once the words out,

[QCPOTS]

Why not give full details of your question right from the start?That way you wouldn't need to make sarcastic comments to people who are trying to help you.

THERE WAS ENOUGH information in the opening thread,
simply put, it maters not if a buyer was involved, or even if a seller is involved,

its down to who claims from RM, the person who places the item in the hands of RM, or the person expecting it,

Its part of the problem with these boards, people reading into the thread what isn`t there,

[astral276]

Its part of the problem with these boards, people reading into the thread what isn`t there,

They can only do that if the original post is vague enough to allow it - which, I tend to agree, this one was.

Maybe not a problem you will have to suffer again as your attitude is hardly likely to engender people to respond to your queries in future.

[bykimbo]

They can only do that if the original post is vague enough to allow it - which, I tend to agree, this one was.

Maybe not a problem you will have to suffer again as your attitude is hardly likely to engender people to respond to your queries in future.

I was fairly impressed there was anybody left willing to try *this* time.