overseas buyer paid but not responding

[Gardiacouk]

hi i sold 2 items to an overseas buyer, she did not pay any shipping and she is not respondingto my emails at all yet i know they are still on ebid cos they have recent feedback as a seller. Why are they not emailing me if i was them i would be wondering where my items were as it has been a while since she paid..........what is my next step?

[cally6008]

Refund the paypal payment (or however she paid). That should make her realise sumit is up.

[HannaHolly]

hi i sold 2 items to an overseas buyer, she did not pay any shipping and she is not respondingto my emails at all yet i know they are still on ebid cos they have recent feedback as a seller. Why are they not emailing me if i was them i would be wondering where my items were as it has been a while since she paid..........what is my next step?

My advice is refund the incomplete payment and send an invoice for the full amount. Use the ALL ask a question feature to speak to the buyer as well as email, that way there is a record on the AAL of what is happening.

[youmeus]

I have a buyer in the UK who paid for 8 items minus the shipping, I refunded and sent a request for the proper amount. She had been emailing but have heard nothing since the request was sent. She has very good feedback, over 100+ so don't think she is trying not to pay. I'm just thinking the communication is broken down due to language differences. I have just sent another reminder by AAL and copied it to email also. Any suggestions on what to do next. I don't want to give negative or report as NPB until I am absolutely sure.

[stitchysyl]

I had this situation a while back. person in Spain sent me payment without the postage. I emailed and asked for the postage to be paid...and the buyer sent me the item cost again plus the postage.

I refunded her the duplicate item cost and explained why, and mailed her item.

She negged me for refunding her money....

I asked her if she wanted to pay twice...

in the end we got it sorted...definitely a language problem...lol

It does make life interesting...

[youmeus]

I know the problem is something like this and will have to get management involved if we can't get it sorted out as I know it is just a mistake. There were several emails before the payment but nothing for a week now.